Juanita Correa
Comentado en Canadá el 28 de julio de 2024
I don’t know if i received a defective item or not. But, it never worked. Charging cord and digital key were missing in the package. No instructions came with it. Returning asap
woodworking senior citizen
Comentado en los Estados Unidos el 24 de junio de 2024
Required additional software to initially set-up. We couldn't figure out how to install this software because of the poor translation of the instructions into English.
Ismail Chowdhury
Comentado en Canadá el 1 de marzo de 2024
I have received the lock box today, the electronic key is missing which is a vital back for the item. Tuya should look into such packaging lapses, prior to this order a similar lock box twice, both the time the charging cable was missing, so I returned the lock box. Thank God this time the charging cable was in the box, but NO ELECTRONIC KEY. I hope you will take necessary step to rectify your shortcoming and send me the electronic key at the earliest.
Greg
Comentado en los Estados Unidos el 1 de diciembre de 2023
I am so impressed with this. The app is actually usable and well thought out. It is part of an ecosystem of devices and is compatible with Samsung SmartThings. That means it might work with other home automation controllers.The lockbox itself is beefy and seems as it would repel most physical attacks. I have had it outside in the rain for a week and it is unscathed. One caution, like other fingerprint readers, it does not work well in the rain. If you do not have a code, shield the reader from the rain, dry it well, wait a moment and it should work.I enrolled a few fingerprints (thumbs and one finger on each hand) and six temp codes with no issue. The lock mechanism operates with codes, fingerprints or the app which allows great flexibility. I tried a shim attack against the lock but had no success.One odd feature is that, since it can be integrated into home automation controllers, one can unlock it and have the controller drive actions that unlock the doors or activate lights. This means you can use it to allow access to a home without actually having a key in the lock box.I love this because it does not look like an alarm keypad but will work like one. Pretty sneaky for an occupied home. You could place this on a fence or gate and have automation control locks and lights at a distance.For an empty home, you can place a key in the lockbox for physical access. I always caution against physical keys since they can be copied with just a photograph of the key.Two thumbs up! I will be looking at more home automation products from this company.
ccerose
Comentado en los Estados Unidos el 18 de noviembre de 2023
There's a lot to like about this key lock box. I'm using it with a retail space that's under renovation. I have several people who need access to the space, so it's convenient to be able to assign separate passcodes to employees, contractors, painters, decorators, etc. Each entry is time stamped, so I can check who has been there and at what time. Battery life has been good, even when it's the box is being unlocked and locked multiple times per day.The overall construction is solid. It has a lot of weight to it. The U bar that hold the box to the door handle is strong, and it would take some effort to break it with bolt cutters, and a metal grinder could easily cut through it. The electronic locking mechanism on the box keeps it securely closed. It seals fairly tightly, so it would take a lot of effort to pry it open. I'm sure it would hold up well against hammer strikes.The only issue I ran into was the initial setup. The lock box struggled to pair with the phone app. The instructions weren't very helpful, as they indicated the device would automatically be detected, but instead, I had to select the lock box from a long list of devices. Also, the specific device wasn't listed. Fortunately, I selected a generic U lock item which happened to be correct. Even after connecting to the phone app and setting up the finger print reader and key code, it was still having trouble re-establish the blue tooth connection. However, after a day or two, it seemed to be resolved. As soon as I am within 10'-15', my phone connects with the lock box.