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Major914
Comentado en los Estados Unidos el 22 de marzo de 2025
I bought the Orbi to replace an older generation router and mesh extender. The results have been extraordinary. My download speed has increased 3x. The Orbi system was quick and easy to install and works exactly as advertised.
Cliente de
Comentado en México el 24 de febrero de 2025
Venden productos en México y no tienen soporte técnico en español,Esto hace que NO pueda usar el equipo.NO me sirve sin soporte
Jascherm
Comentado en los Estados Unidos el 1 de febrero de 2025
solid, dependable and useful coverage. This modem and extension satelites work well. There are block walls with a doorway here and the network works well where other options were less effective.
Bo
Comentado en los Estados Unidos el 20 de enero de 2025
The worst product I purchased in 2024. While the coverage was decent when it worked, it was completely unreliable. Setup not as easy as others. In the first month, unstable, it disconnected multiple times in my 5,000-square-foot home, to be fair, a couple were weather related. The issue was not only that it disconnected but that it wouldn't regain a connection without hours of attention. I had to call their help desk repeatedly and even purchase a year-long support package. Every time it disconnected, I had to go through a tedious reset process involving their portal, DNS changes, and other technical steps I didn’t care to learn about.One time, I spent 12 hours on the phone just to restore my internet—not just the Orbi extenders, but my entire internet connection was affected due to the changes recommendedby the "help" desk. I own Arlo cameras, which have been flawless for over five years, but these Orbis were a nightmare. Unfortunately, I missed the 30-day return window by a week, so I am stuck with $400 worth of oversized paperweights.I eventually switched to Eeros and couldn’t be happier. Even after power outages, the internet and all my smart devices—Samsung Hub, Amazon Alexas, Arlo cameras, Google Nest cameras, Ecobee thermostats, lights, and plugs—reconnect seamlessly when the power is restored. I would never recommend this version of the Orbi extender to anyone.
Phil-thom
Comentado en los Estados Unidos el 5 de agosto de 2024
Installing a new wireless router means that all the wi-fi devices connected to the old network need to be updated with the new network and new password. No problem, we know how to do that. Everything works, the new network has a lot better coverage than the old WAP except for...I have a combination printer scanner that worked perfectly on the old wireless network and now the printer works with Netgear, but the scanner is not recognized. I called Customer Support and after an hour on the phone that said, it's not our problem! Contact the printer manufacturer. I pushed back and said the only change is the network, so it must be your problem.Still didn't get an answer and so I had to find a long printer to USB cable to make it work. Not what I wanted, but that was all I could manage. No help from Customer Support.
Alan
Comentado en los Estados Unidos el 22 de septiembre de 2024
Tried to setup using the app that had my previous system, an RBR20 active. It failed twice to properly setup the RBR760 by confusing the 2 routers. One time it quit while declaring the router was already setup. The second time it finished but when I rebooted and logged back on it again declared setup needed to be performed. Ended up using direct cable connection from my computer. That worked perfectly. Then I had a problem activating the Armor subscription. It kept failing. I failed to update the firmware because the only available was a beta. I dont like to install beta firmware on routers. After calling support and starting a claim , I found that this unit was a resale from a Costco purchase. When support was not able to help they pushed it off for 24 hours for someone else to work on. I checked the firmware notes and found that it was a patch to fix the Armor install. So I flashed all 3 units and it finally worked. Now just arguing with Support to transfer my paid Armor to the new router or cancel it on the old one. Asian and Indian support is not pleasant to deal with. Waiting another 24 hours to get another phone number by email to call and discuss again. When it works its great, when it needs support its a pain to say the least. When working the RBR760 is a great router.
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